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The “ABC der digitalen Zivilgesellschaft” is a glossary that explains central terms related to digital civil society, covering both current and timeless internet phenomena and digital challenges. [source: amadeu-antonio] It also serves as a practical guide for social media and community managers, providing insights and tips to understand and strengthen the engagement and resilience of digital civil society. [source: amadeu-antonio]
The glossary addresses the topic of anonymity online, noting that calls for a real-name obligation often arise in discussions about hate speech or digital violence. [source: amadeu-antonio] It states that the idea that anonymity leads to uninhibited insults and attacks is incorrect, as a large portion of punishable and non-punishable hate comments are published under real names anyway. [source: amadeu-antonio] Furthermore, a real-name obligation is not necessary for criminal prosecution, as authors of unlawful comments can be identified by their IP addresses. [source: amadeu-antonio] Instead, such an obligation poses a risk for those who rely on anonymity, such as victims of racist and antisemitic violence, journalists, or non-outed LGBTIQs in rural areas. [source: amadeu-antonio]
The glossary also covers community management, describing it as the “care work of the internet.” [source: amadeu-antonio] Community managers moderate comments on social media pages and stimulate discussions, ensuring a conversational climate where no one has to fear being threatened or insulted. [source: amadeu-antonio] This work is often invisible, poorly paid or unpaid, and requires round-the-clock attention without weekends or holidays. [source: amadeu-antonio] The glossary provides practical tips for community managers, including showing a clear stance against misanthropy, debunking conspiracy theories with factual knowledge, and strengthening a constructive discussion culture by focusing on positive comments and exchanges. [source: amadeu-antonio]
Additionally, the glossary highlights the importance of civil society reporting centers in Berlin that document discriminatory incidents, including digital ones. [source: amadeu-antonio] It lists various specialized reporting centers for issues such as right-wing extremism, antisemitism, racism, and discrimination based on sexual orientation and gender identity. [source: amadeu-antonio]
Use it for
Campaigners can use this glossary as a reference tool to understand key concepts in digital civil society, such as anonymity and community management, and to apply its practical tips in their own online work. [source: amadeu-antonio] It provides actionable guidance for moderating comments, countering hate speech and misinformation, and fostering a healthy discussion culture on social media platforms. [source: amadeu-antonio] The glossary also directs campaigners to specific reporting centers in Berlin where they can document digital discriminatory incidents, helping to strengthen the resilience of digital civil society. [source: amadeu-antonio]